Inside Sales Representative


Reference ID: tac-5-cf6aa-623f04e2de

Location: Powr-Flite, CFR and Tornado

Job title:

Inside Sales Representative

Division:

Tacony CFC

Location:

Fort Worth, Texas

Reports to:

Inside Sales Manager

 

Job purpose

The Inside Sales Representative focuses on exceeding our customer’s needs by answering questions and taking sales orders through the phone, emails, fax and chat.  This individual should be a people oriented person who has a professional manner and provides quick, excellent customer service to our customers that reflects Tacony’s overall business objectives.

 

Duties and responsibilities

  • Conduct incoming and outgoing customer telephone calls in a courteous and professional manner
  • Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
  • Contact customers to follow-up on issues or orders
  • Document and maintain accurate contact information such as email, phone number, main contact, etc in Epicor
  • Complete upselling assignments as requested (incoming and outgoing opportunities)
  • Manage assigned National Account orders
  • Maintain working knowledge of products
  • Assist customers in showroom as needed
  • Develop and maintain relationships with customers
  • Obtains customer feedback information
  • Perform other duties as assigned by supervisor including but not limited to:
    • Assisting with Spanish speaking customers (if applicable)
    • Acting as liaison for marketing in respect to product promotions
    • Customer service as needed
    • Marketing proofreading as needed
    • Customer education
    • Chat with customers online

 

Qualifications

  • Previous phone service experience
  • Some computer knowledge is necessary and good communications skills are required for dealing with customers, and other Tacony associates.
  • Bi-lingual is a plus, but not required.

 

Working conditions

  • Normal office environment
  • May require overtime

Physical requirements

None

Direct reports

None

If you are interested, or you would like to refer someone you believe would be an appropriate fit for this position, please contact Huong Pham at h.pham@tacony.com.

 

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means joining the family.
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Tacony Corporate Center.
If you'd like to call, email or
visit us, feel free to contact
our Corporate Office.

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