Sewing Advisor

Reference ID: tac-6-2d52d-eee1cf3588

Location: Nancy's Notions

The Sewing Advisor interacts with customers to provide expert sewing advice and instruction regarding any of the organization’s products.

  • Respond to customer calls and correspondence in a timely fashion to answer questions about any of the products that the organization offers
  • Provide excellent customer service and advice to help customers work through a variety of scenarios related to sewing
  • Communicate with customers both external and internal in a professional manner
  • Articulate complex sewing processes to customers on a regular basis
  • Promote any relevant specials or deals to customers with the goal of increasing sales
  • Interact with peers to troubleshoot and provide/receive support when facing any issues
  • Provide accurate information about products, part numbers and orders as needed
  • Work to resolve any challenges encountered with orders
  • Assist with various order entry and customer service projects as needed

Qualifications include:

  • High School Diploma required
  • 1-2 years of experience with phones and a call center environment preferred
  • Sewing experience and a robust knowledge base required
  • Computer experience preferred
  • Excellent communication skills, both verbally and written
  • Strong attention to detail and consistency in work
  • Ability to work independently and manage multiple priorities in a time-sensitive environment
  • Professional demeanor handling changes in an appropriate manner

Full Time Position

Joining the Company
means joining the family.
Please fill out the form and
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Tacony Corporate Center.
If you'd like to call, email or
visit us, feel free to contact
our Corporate Office.

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