Customer Service Representative

Reference ID: tac-1-3eac0-d54f9486a5

Location: Powr-Flite, CFR and Tornado

Job Purpose

Position is responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Duties and Responsibilities

  • Communicate with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

  • Resolve customers' service issues or billing complaints by performing activities such as exchanging merchandise, refunding money, adjusting bills, handling returns and repairs, and managing shipments

  • Follow up to ensure that appropriate changes were made to resolve customers' problems

  • Effectively communicate customer issues and concerns to all applicable internal staff members

  • Maintain a high level of professionalism and work to establish a positive rapport with all customers

  • Place warranty replacement orders and/or small orders for customers

  • Perform other duties as requested by Lead or Manager



Qualifications include:

  • < > High School diploma  or equivalent required; college degree preferred < > 1 or more years of relevant work experience; customer service or call center experience preferred

    Technical Qualifications: Experience with Microsoft Office


Working conditions

  • Working conditions are indoors in environmentally controlled conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

  • No unusual physical requirements pertain to this position other than normal sitting, walking, bending, standing, and minimal lifting; employee may occasionally lift and/or move up to 20 pounds

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Tacony Corporate Center.
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