Reference ID: tac-1-78587-a15ba6378d
Location: Corporate Centre
Position is responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Duties and Responsibilities
Communicate with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service issues or billing complaints by performing activities such as exchanging merchandise, refunding money, adjusting bills, handling returns and repairs, and managing shipments
Follow up to ensure that appropriate changes were made to resolve customers' problems
Effectively communicate customer issues and concerns to all applicable internal staff members
Maintain a high level of professionalism and work to establish a positive rapport with all customers
Place warranty replacement orders and/or small orders for customers
Perform other duties as requested by Lead or Manager
Technical Qualifications: Experience with Microsoft Office
Working conditions are indoors in environmentally controlled conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
No unusual physical requirements pertain to this position other than normal sitting, walking, bending, standing, and minimal lifting; employee may occasionally lift and/or move up to 20 pounds