Service Technician


Reference ID: tac-1-c2be4-b4512b2baa

Location: Corporate Centre

 

Job purpose

The Service Technician is responsible for quality repairs and/or refurbishment of all Tacony CFC equipment. The technician will be a part of a team of high quality professionals who take pride in their workmanship. They are expected to maintain a clean working area, and encourage safe working techniques. Any customer interaction requires professional and cordial manners and the ability to communicate.

Duties and responsibilities

  • Accepts repair orders as equipment arrives in the service department.

  • Diagnose problems and determines what repairs are needed. Coordinate with Tech Support staff in communicating necessary repairs to customers and obtaining approvals.

  • Repair, service, recondition or assemble equipment as approved by customers or the service manager.

  • Obtains necessary parts working cooperatively with the warehouse staff. Notifies Service manager if parts are on back order or need to be expedited.

  • Completes service inspections on equipment, making recommendations on repairs needed.

  • Notifies Service manager of safety issues and or accidents immediately

  • Accurately documents parts used and time spent on repairs on forms provided in a legible and complete manner.

  • Attends training meetings and other company events and participates in a positive professional manner

  • Maintains a clean, neat and safe work area and the shop in general.

  • Presents a positive, professional image in conduct and dress at all times.

  • Office maintenance and repairs as assigned.

  • Other duties maybe assigned.

 

Qualifications

  • High school diploma or GED, higher education desired
  • Ability to work independently in a fast paced work environment, some computer knowledge is necessary and good communications skills are required for dealing with customers, and other Tacony associates
  • Able to use and read multimeters, manual and digital pressure gauges.
  • Strong attention to detail, team player, and excellent communication skills
  • Excellent written and verbal skills
  • Excellent problem-solving skills and ability to multi-task
  • Able to pass background check and drug test
  • Open to overtime and some weekends
  • Reliable transportation.
  • Ability to work with hand tools

 

Working conditions

  • Some travel may be required
  • May require overtime

 

Physical requirements

The position requires standing for long periods of time. The position may require but is not limited to lifting up to 50 lbs periodically, bending, stooping, twisting, stretching, walking, reaching and lifting over the head.

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Tacony Corporate Center.
If you'd like to call, email or
visit us, feel free to contact
our Corporate Office.

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