Product Support Specialist

Reference ID: tac-1-d9c91-1591090a82

Location: Corporate Centre

Job purpose

This position is responsible for providing customer support for various products within our sewing division.   

Duties and Responsibilities

  • Research questions and proactively solve problems for customers
  • Trouble shoot software installations and usage issues
  • Provide feedback and suggestions to management on improvement of product performance
  • Answer phone calls and emails from consumers and retailers in a timely and efficient manner
  • Maintain ongoing knowledge base of sewing products, such as Baby Lock, Designers Gallery and Amazing Designs products



Qualifications include:

  • Above-average sewing and embroidery knowledge
  • Working knowledge of computers and operating systems, such as MAC and various Windows platforms
  • Microsoft Excel & Microsoft Word skills
  • Excellent communication skills, both verbal & written
  • Must possess a high level of energy, attention to detail and organizational skills


  • High School Diploma / GED, required


Working conditions

  • Fast-paced environment, with some level of distractions


Physical requirements

  • Use of office equipment requiring both mental and physical dexterity and repetitive hand and arm motion

  • May be required to lift up to 10 lbs

Joining the Company
means joining the family.
Please fill out the form and
we will contact you shortly.

Tacony Corporate Center.
If you'd like to call, email or
visit us, feel free to contact
our Corporate Office.

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