Customer Service Representative


Reference ID: tac-5-a9b11-b4f9065a7b

Location: Powr-Flite, CFR and Tornado

Job Purpose

Position is responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Duties and Responsibilities

  • Communicate with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service issues or billing complaints by performing activities such as exchanging merchandise, refunding money, adjusting bills, handling returns and repairs, and managing shipments
  • Follow up to ensure that appropriate changes were made to resolve customers' problems
  • Effectively communicate customer issues and concerns to all applicable internal staff members
  • Maintain a high level of professionalism and work to establish a positive rapport with all customers
  • Place warranty replacement orders and/or small orders for customers
  • Perform other duties as requested by Lead or Manager

 

Qualifications

Qualifications include:

  • Education: High School diploma  or equivalent required; college degree preferred
  • Experience: 1 or more years of relevant work experience; customer service or call center experience preferred
  • Technical Qualifications: Experience with Microsoft Office

 

Working conditions

Joining the Company
means joining the family.
Please fill out the form and
we will contact you shortly.

Tacony Corporate Center.
If you'd like to call, email or
visit us, feel free to contact
our Corporate Office.

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